Last updated: 08.09.2026

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These Terms and Conditions govern the use of the website www.olorasuelo.com and the purchase of products offered through the online store operated by OLOR A SUELO Sp. z.o.o. trading under the brand OLOR A SUELO.

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By placing an order through our website, you agree to these Terms and Conditions.

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1. Seller

The online store is operated by:

OLOR A SUELO
Email: info@olorasuelo.com

For the purposes of these Terms and Conditions, the company is referred to as “we”, “us” or “the Seller”.

The person placing an order is referred to as “you” or “the Customer”.

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2. Products

We sell perfumes and related fragrance products through our online store.

Each product page contains information about the relevant product, including its name, description, available options and price.

We make reasonable efforts to ensure that product descriptions and images accurately represent our products. However, colours and appearance may vary slightly depending on your device or screen settings.

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3. Prices

All prices displayed on the website are stated in [PLN / EUR / applicable currencies] and include applicable VAT, unless expressly stated otherwise.

The price applicable to your order is the price displayed on the website at the time you place your order.

Delivery costs, where applicable, will be displayed separately before you complete your purchase.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted.

Where we advertise a price reduction, we will provide the price information required by applicable consumer law, including the applicable reference price where required.

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4. Placing an Order

You may place an order without creating a customer account.

To place an order, you must:

1. select the product(s) you wish to purchase;

2. add them to your shopping cart;

3. provide the information required to process and deliver your order;

4. select an available delivery method;

5. select a payment method;

6. review your order;

7. accept these Terms and Conditions; and

8. confirm and submit your order.

Before submitting your order, you will have an opportunity to review and correct the information provided.

By submitting your order through the final order button, you confirm that you are placing an order with an obligation to pay.

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5. Order Confirmation and Contract

After you place an order, we will send an email confirming receipt of your order.

The confirmation email will contain information about the products purchased, the total price, delivery costs and other relevant order details.

The sales contract is concluded when we accept your order and send you confirmation of acceptance by email.

If we are unable to fulfil an order, we will inform you as soon as reasonably possible and refund any payment already made for the unavailable product.

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6. Payment

Payments are processed through Stripe.

Available payment methods will be displayed during checkout.

Payment information entered during checkout is processed by Stripe. We do not store your full payment card details.

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7. Delivery

Orders are delivered using InPost or another delivery service made available at checkout.

Available delivery methods, estimated delivery times and applicable delivery charges will be displayed during the ordering process.

Unless a different delivery period has been expressly agreed, the order will be delivered without undue delay and within the period required by applicable consumer law.

Once your order has been handed over to the carrier, you may receive delivery notifications from the carrier.

We are not responsible for delays caused by circumstances outside our reasonable control, including delays caused by the delivery provider, to the extent permitted by applicable law.

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8. Orders to European Union Countries

We currently accept orders for delivery to Poland and other countries within the European Union where delivery is available at checkout.

Delivery costs and available delivery methods may vary depending on the destination country.

Any applicable information concerning delivery to your country will be displayed before you place your order.

Consumers purchasing from another EU Member State retain any mandatory consumer rights applicable in their country of residence.

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9. Right of Withdrawal

If you are a consumer purchasing through our online store, you generally have the statutory right to withdraw from the contract within 14 days without giving a reason.

For goods, the withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receive the goods.

If an order consists of multiple goods delivered separately, the withdrawal period may run from the day on which you receive the last good, in accordance with applicable law.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.

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You may contact us at:

info@olorasuelo.com

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You may use the model withdrawal form included at the end of these Terms and Conditions, but you are not required to use it.

Return of Products

After informing us of your withdrawal, you must return the goods without undue delay and, in any event, no later than 14 days from the day on which you informed us of your decision to withdraw.

The deadline is met if you send the goods back before the 14-day period has expired.

Unless otherwise required by applicable law or agreed by us, you are responsible for the direct cost of returning the goods.

You may handle the goods only to the extent necessary to establish their nature, characteristics and functioning. You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary for this purpose.

Refunds

If you validly withdraw from the contract, we will refund the payments received from you, including the cost of the standard delivery option offered by us.

If you selected a more expensive delivery method than the least expensive standard delivery option offered by us, we are not required to refund the additional cost.

The refund will be made without undue delay and within the period required by applicable law.

We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, where permitted by applicable law.

The refund will normally be made using the same payment method used for the original transaction, unless you expressly agree to another method and the alternative does not result in additional costs for you.

Sealed Products and Withdrawal Exceptions

The statutory right of withdrawal does not apply to certain categories of goods for which the law provides an exception.

This may include sealed goods that are not suitable for return for reasons of health protection or hygiene where the seal has been removed after delivery.

Where such an exception applies to a particular product, the applicable information will be provided to the consumer before purchase.

This does not affect your statutory rights relating to products that are defective or do not conform to the contract.

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10. Returns and Refunds

Detailed practical information about how to return a product, where to send it and how refunds are processed is available on our Returns & Refunds page.

The information on that page supplements these Terms and Conditions and does not limit any statutory consumer rights.

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11. Complaints and Conformity of Goods

We are responsible for ensuring that the products supplied to consumers conform to the contract and meet the requirements imposed by applicable consumer law.

If you believe that a product is defective or does not conform to the contract, please contact us at:

info@olorasuelo.com

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Please provide your order number and describe the issue. Photographs may be helpful where the issue concerns visible damage or another issue that can be documented visually.

We will review your complaint and respond within the period required by applicable law.

Consumers retain all mandatory statutory rights relating to defective or non-conforming goods.

Nothing in these Terms and Conditions limits or excludes those rights.

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12. Damaged Packages

If your package appears to have been damaged during transportation, we recommend checking the condition of the goods as soon as possible and documenting any visible damage.

If the product itself has been damaged, please contact us at info@olorasuelo.com and provide your order number together with photographs of the packaging and product where possible.

Your statutory consumer rights are not affected by whether you inspect the parcel at delivery.

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13. Product Availability

We make reasonable efforts to keep information about product availability up to date.

If a product becomes unavailable after you place an order, we will inform you as soon as reasonably possible.

If payment has already been made and we are unable to fulfil the order, we will refund the relevant amount in accordance with applicable law.

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14. Intellectual Property

All content available on the website, including photographs, product descriptions, graphics, logos, designs, text, branding and other materials, is owned by or licensed to OLOR A SUELO unless otherwise stated.

This content may not be copied, reproduced, distributed, modified or used commercially without our prior written permission, except where permitted by applicable law.

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15. Website Use

You agree to use the website lawfully and in a manner that does not interfere with its operation or security.

You must not attempt to gain unauthorised access to the website, introduce malicious software, interfere with its operation or use the website for fraudulent or unlawful purposes.

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16. Personal Data

Personal data provided when using the website or placing an order is processed in accordance with our Privacy Policy.

Our Privacy Policy explains what personal data we collect, why we process it, how long we retain it and your rights under applicable data protection law.

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17. Force Majeure

We will not be liable for delays or failures to perform our obligations caused by circumstances beyond our reasonable control, to the extent permitted by applicable law.

This may include events such as natural disasters, war, widespread technical failures, strikes, governmental restrictions or significant interruptions to transport or communication networks.

This provision does not affect mandatory consumer rights.

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18. Applicable Law and Consumer Protection

These Terms and Conditions are governed by the laws of Poland, subject to any mandatory consumer protection provisions that apply to consumers in their country of residence under applicable European Union law.

Nothing in these Terms and Conditions is intended to deprive consumers of rights that cannot legally be excluded or restricted.

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19. Consumer Dispute Resolution

If you have a complaint or dispute, we encourage you to contact us first so that we can try to resolve the matter directly.

Consumers may also have access to alternative dispute resolution mechanisms available under applicable national law.

You may obtain information about consumer rights and available dispute resolution procedures from the relevant consumer protection authorities in Poland or in your country of residence.

You may also have the right to bring a claim before the competent courts in accordance with applicable consumer protection law.

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20. Changes to the Terms and Conditions

We may update these Terms and Conditions where necessary, including to reflect changes to our services, products or applicable legal requirements.

The version applicable to your order is the version in force at the time you placed your order.

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21. Contact

For questions concerning these Terms and Conditions, orders, returns or complaints, please contact us:

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OLOR A SUELO
Email: info@olorasuelo.com